Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Excellent product! It keeps the car clean and is mostly easy to use, though the installation was a bit tricky. Definitely essential for dog owners.
I like the style. The colors and stitching are great. I'd like the zippers to be sturdier and open from both directions. I wish there was a vented area at the center and side car vent ports. The Velcro top holds seem a bit undersized, and a buckle might be faster than threading. I bought it for door protection, but my dogs still get their claws on the sill.
I recently bought this Honda dog seat cover, and it has been a lifesaver for traveling with my bulldog. The material is durable and waterproof, making it easy to clean up any messes. It fits well in my car and keeps the seats protected. I also love that it was quick to install and doesn't take up much space. And the best part is that my dog seems to love it too! He's comfortable and happy during car rides now. Overall, great accessory, and I love the style. Thank you.
Everything is okay, thanks.
I am absolutely in love with this Honda Civic dog seat cover. It has exceeded all my expectations. The material is sturdy and thick, giving me peace of mind that it can handle whatever messes my dogs make. It doesn't shift or slide around, which is great since my dogs are very active. One of my favorite features is how easy it is to clean! I simply wipe it down with a damp cloth, and it looks like new. I would definitely recommend this protector to any dog owner needing reliable car protection.
PERFECT REAR PROTECTOR FOR DOGS!!! thanks Owleys!
Fits perfectly. The fabric is dense, hard to tear. Our Husky Sky liked it! And there are also two pockets for leashes, bottles, extra straps, etc.
This Honda dog seat cover is decent. It definitely serves its purpose and keeps my car protected from dirt, hair, and other messes, which is very important to me. The design is unique, looks cute and stylish. Installation of side walls was tricky, but we eventually secured it. The pockets are handy for storing compact or collapsible feeding bowls, toys, or a leash if you’re going on a long ride. Be careful when checking the measurement, it may not fit cars that are too small.