Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’m impressed with this dog seat cover! Traveling with my pet has become so much simpler. Setup was fast and easy, and the seat anchors keep it securely in place, even on long road trips. My dog stays calm and safe in the back seat. I highly recommend it for anyone searching for a durable and high-quality pet seat protector.
Fits our Toyota Highlander perfectly. Very impressed with the strong construction and excellent quality of this product.
This dog protector works exactly as promised. It’s simple to set up and keeps my car spotless, which is a huge relief on long trips. I often travel with my Husky, Nancy, and this protector is perfect. The material is sturdy and wipes clean effortlessly. I also appreciate its versatility—you can unzip the middle to make room for a passenger while keeping the seat clean and your pet secure. Brilliant design!
We absolutely LOVE this dog seat cover! It’s so easy to maintain, and our puppy stays cozy and content during car rides. Highly recommend it!
I can’t say enough positive things about this dog seat cover! The material is top-notch—waterproof and well-designed. Installation was quick and easy, and it fits my car perfectly. It’s the best pet protector I’ve ever owned. The sleek design and added pockets for bowls and supplies are fantastic bonuses. Highly recommended!
This is an amazing pet seat cover made from durable yet soft fabric—exactly what I needed for my dog. It keeps my car free from fur and dirt. Cleaning it with a wipe or lint roller is super simple. Based on my experience, I highly recommend this product!
Unfortunately, this seat cover didn’t work in my Toyota Highlander. It shifted around too much, making my dog uncomfortable. I had to return it because it wasn’t the right fit for us.
I recently purchased this dog seat cover, and I’m thrilled! It fits the back seat perfectly and is made from strong, waterproof, and scratch-resistant material. The adjustable straps keep it securely in place while driving. Cleaning it is incredibly easy. I highly recommend it to other pet owners!