What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
the cover is comfy, waterproof, and fits well in my SUV. seat anchors could be better as they sometimes slip out but overall it's a practical product that keeps my car clean during pet adventures:) four stars!
I put it back in my car and couldn’t smell anything. Definitely recommend getting one if you have a messy dog! I purchased another one for my friend since it worked so well. It’s waterproof and I haven’t had any issues with the bottom melting onto my car seat from the heat. Fits my Toyota perfectly.
I love how this pet protector fits and the straps are adjustable to fit any car. I'm excited for my pup to test it out. Little on the bulky side.
Fit my 2023 Nissan Frontier SV easily! Looks like the photos and shipping was very fast. Can't lose with this one!
A GAME CHANGER! this dog seat cover has made car rides with my dog so much more enjoyable and smooth :) it’s well-made and has this anti-slip bottom, so it doesn't move around under my dog. another huge plus for my is the water-resistant design, my lab LOVES swimming in the lake and puddles (haha classic). what is more, my dog stays comfortable and secure while I drive! overall I would definitely recommend this “travel buddy” seat cover to anyone looking for a high-quality car interior protection!!🤎
I was very pleased with the seat cover I purchased. It fit my 2021 Subaru Crosstrek well and did a great job of keeping my basset hound contained in the back seat and preventing hair from getting on the seats/doors. Thanks!!!!
I’ve been using this Owleys dog car seat cover for back seat for about a month now. I bought it as soon as I adopted a puppy. Everything works just fine so far, no issues found! It has multiple layers, firmly stitched, completely waterproof. For me, the waterproof design is especially important because my puppy can still make a “surprise” right inside the car. I also appreciate the hard sidewalls, they will probable save my doors in the future when my baby grows up 😁 Great product that worth the money!
Good quality, easy install, keeps dog secure.