Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
No instructions on how to install. Good strong material for seat protection.
it's very loose and sloppy in my backseat
the cover is comfy, waterproof, and fits well in my SUV. seat anchors could be better as they sometimes slip out but overall it's a practical product that keeps my car clean during pet adventures:) four stars!
I put it back in my car and couldn’t smell anything. Definitely recommend getting one if you have a messy dog! I purchased another one for my friend since it worked so well. It’s waterproof and I haven’t had any issues with the bottom melting onto my car seat from the heat. Fits my Toyota perfectly.
I love how this pet protector fits and the straps are adjustable to fit any car. I'm excited for my pup to test it out. Little on the bulky side.
Fit my 2023 Nissan Frontier SV easily! Looks like the photos and shipping was very fast. Can't lose with this one!
A GAME CHANGER! this dog seat cover has made car rides with my dog so much more enjoyable and smooth :) it’s well-made and has this anti-slip bottom, so it doesn't move around under my dog. another huge plus for my is the water-resistant design, my lab LOVES swimming in the lake and puddles (haha classic). what is more, my dog stays comfortable and secure while I drive! overall I would definitely recommend this “travel buddy” seat cover to anyone looking for a high-quality car interior protection!!🤎
I was very pleased with the seat cover I purchased. It fit my 2021 Subaru Crosstrek well and did a great job of keeping my basset hound contained in the back seat and preventing hair from getting on the seats/doors. Thanks!!!!