Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Works well, loved the zippered ends at the doors and console. Connects securely, stays in place, and has enough thickness to protect the seat.
Love my travel buddy dog car seat cover for back seat 😍😍😍 It's made traveling with my pet so much easier. I didn't have any problems with the installation, everything was quick and simple. Special thanks for the seat anchors!!! The cover does not slip on my car seats at all, it fits just perfectly on the road. My dog feels calm and stable with his Travel Buddy while being safe and secured in the back.👍 I highly recommend this brand to anyone looking for a high quality car seat cover for their pet.
This dog seat cover has been a lifesaver. My pup has motion sickness and doesn’t like the car, but sometimes she has to go in it. When she vomits or pees, I can pull this out, scrub it with dish soap and disinfectant spray, rinse with the garden hose, and leave it to dry. Nothing leaks through, and it’s easy to install.
My girlfriend loves this dog seat cover, no more scratched door panels. It is a pain to remove due to the straps and buckles, but it’s a nice dog protector with convenient storage for his toys while we drive.
great dog cover
This dog cover fits my Chevy Spark perfectly. My main gripe is that the "quilting" is somewhat deceptive. It has a quilt-like pattern molded into the material but no insulating properties. Dog hair still makes its way onto my car carpets, but that's just classic dog hair behavior, so I don’t blame them. The big benefit is protection against muddy paws (excellent) and the side flaps that cover one or both doors.
I have a Dalmatian that sheds SO MUCH. Even more than a German shepherd. This dog seat cover has saved me so much time from cleaning up dog hair after road trips and car rides. Easy and adjustable to put in the vehicle.
Works perfectly. Protects my seats and allows for plenty of dog room. Super easy to set up and take down. Washable.