What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
hello to all dog parents 👋🏾 I will also share my experience of using the owley’s travel buddy. and I'll say first of all that I'm not impressed with this car seat dog cover. as for the pros - it looks stylish, it’s strudy, waterproof, and it does not slip on leather seats. BUT - it doesn't fit my BMW as well as I would like. I have model x5 40i for your reference. I cant set it up properly because the size simply doesn't work for my car.this was a huge disappointment for me as i had high hopes for this seat cover and i actually like the way it looks and is made. I hope my review will be useful to those of you with the same car model.
Durable and well-crafted. Worked well for a large dog, creating a hammock-style enclosure in the back seat so the dog doesn’t fall on the floor during a quick stop. Quick and easy to install but would have preferred the side clips over the doors to be buckles like the other straps. Zippers make it easy to get the dog secured or to unzip in the center and side if you want a passenger with your pet. Be aware that this sturdy yet flexible material will NOT prevent your pet from climbing into the front seat. LOL Overall, a great buy for the price.
Good car back seat dog cover.I've been using it for a few weeks now and it's been working well when I drive with Dean, my Cane Corso. It's the perfect size for my dog and keeps my car seats protected. However I got some issues with the installation process. At first I couldn’t figure out how to attach the sidewalls because I mixed them and wasn’t able to zip them up properly. Then I dealt with it, but It would be actually nice to have additional printed instructions in the box. Anyway, the cover works as expected so I’m satisfied with my choice.
I am very impressed with the quality of the material. I took my roommate's dog for a car ride, but he got sick and made a mess within the cover 🤢 (he was okay afterward). To my surprise, the waterproof material prevented the mess from seeping into the seats, making it easy to clean! For that reason, I am very pleased with this purchase and highly recommend it to anyone needing an affordable, waterproof dog seat cover.
I bought this dog seat cover a week ago, and it’s done exactly what I needed it to. The quality is top-notch, covers the entire back of my 2000 Accord, keeps my small dog secure thanks to the hammock-style design, and is easy to assemble and clean.
It’s kinda too big, but it does the job. I like that there’s a pocket to keep poop bags and a portable bowl for my dog. The zippers are nice and don't get stuck. It keeps my seats protected from my dog, except when he steps over it onto my seat. It looks sleek and is easy to clip in place and remove.
Me and my spaniel love it! Great fit and comfortable that it has pockets. Also thankful for the included seat belt for the harness. I'm satisfied and recommend this product!
My big dog has been known to ruin things with her giant paws or heavy weight, but the quality of this dog seat cover has withstood her strength! Installation was easy and understandable. Great protection against my 50lb dog. Looks great and easy to clean up dog fur.