Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Had to replace the previous hammock that had ripped. This fits my Ford Edge well. Would recommend.
Very efficient and easy to maneuver. My puppy absolutely loved it!
I like this a lot. I have dogs that weigh 65 lbs each. It holds dog hair and dirt well. It's easy to clean. It’s thinner than I expected and doesn’t come up high enough to reach the top of the seat cushions. Could be a couple of inches bigger. Overall, it’s a good product.
The material is excellent, and it was super easy to assemble. It has done an amazing job keeping my dog's mess contained without damaging my car!
This car dog seat cover is fine. The installation process was a bit tricky for me and took longer than I expected. The problem was that I could not figure out how to properly install the sidewalls. I mixed them up and couldn't find which side to start with. I see that other customers also mentioned that printed manual would be very helpful, so you guys should definitely think about it. Anyway, the material looks durable and it fits well in my car. Pockets also came in handy for storing toys and bags.
My puppy did great in it, and it protects my doors from scratches when trying to look out the window.
Fits well in my Venza. Dog likes it too. Great quality and design for the price.
I bought the cover for my dog and it's just okay. It serves its purpose but it has not the best quality material on top. The thing is that when I looked at the photos, I was expecting a plush-like material or something similar, softer fabric and more pleasant to the touch. It's just plain Oxford fabric. Yesit is easy to clean and is actually resistant to tear from what I can see, but it's just not what I expected. So while the cover is great-looking and sturdy, it's not the best product for me.