Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
TOTALLY RECOMMENDED!!!!!!! this dog car back seat cover is of great quality and looks just super cute! one of my favorite features is that it's also cool that it has side walls to protect the doors from scratches! I have two puppies so it was essential for me to protect doors. I no longer have to worry about stains and damages ruining my new car’s back seat. it's soooo great to have a product that not only keeps my car clean but also keeps my pups happy and safe-there are two openings in the fold to secure them both with a seat belt! Thank you for an amazing product 👍
Love that it can be zipped up to protect your car doors from nail scratches.
My baby Lovie loves it! She looked very comfortable and didn’t want to get out! You can’t go wrong with this one!
This car seat cover for dogs is a good product that does exactly what it's supposed to do.It's easy to install and keeps my car clean, which is a huge relief during long road trips. We travel by car very often with my Husky, Emma, so I have been looking for a good seat cover with pockets for a long time. And I'm glad that I decided to choose Owleys.The material is great, easy to wash with a just wet cloth. It is also very convenient that you can only use it as a half dog car seat cover if you need to free up space in the back seat. It helped me a lot when my friends joined me on my last trip. Just unzip in the middle and you're good to go - the seats stays clean, the dog is in place, and the passenger can sit comfortable in the back. Perfect!
this dog seat cover was too large for my Tesla :(
I love that the dog seat cover protects my leather seats in my truck, and my dog is comfortable and enjoys it.
Bought this to replace the one I had in the back seat because my German Shepherd got sick while I was driving on the highway and couldn’t pull over. She chewed an 8" hole in the old cover, which was a good one. Luckily, she didn’t damage the seat. Ordered a new one here and got it in 5 days. So far so good. Thank you.
What a fantastic product, very durable, and keeps pets safe. Easy to figure out how to install.