Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I have two large furry dogs and it holds up great even when I took them swimming. It’s very easy to install and take out. I can literally just shake off the hair when done. I like how it zips up the sides so they don’t scratch up my interior doors.
I was surprised at how easy this is to get in the back seat. It’s well made, doesn’t smell of any materials like plastic, and is durable. Great purchase.
Works great! Huge added benefit: it keeps my dog from sliding off the seat onto the floor while I’m driving! I’m super happy with this seat cover. Easy to clean too.
I really love this! I recently got a new car and didn’t want to ruin the back seat, but this cover fit perfectly. It has a clasp to attach to your pet’s collar so they can move around safely. The quality is amazing, making it easy to clean. I would 100% recommend this to anyone in need.
We have two dogs that shed a lot, and this helped us take them out without worrying about cleaning up the backseat. Worth the price and easy to set up.
As seen in the pictures, this cover saved my stress and anxiety of having white seats with a puppy. It was great and she was comfortable. Now we can take road trips confidently and safely!
Love it. Protects my back seat from all my pup’s hair and drooling. Install is super easy and you can use it as a hammock or just cover your seat.
Got this for my Australian Shepherd so she can’t mess up my leather seats. I love it! Seems really sturdy and you can place it multiple ways. It’s not ugly, so it can stay on the backseat. It also has pockets for holding stuff if needed.