Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This doesn’t fit all cars and was too small for our Toyota Highlander.
This pet seat cover does its job but isn’t as soft as I’d hoped for my dog. I’ve added blankets and pillows to make it cozier for Sammy. Without them, he struggles to settle because the material feels a bit firm for his liking. On the plus side, it fits perfectly and keeps my car’s interior spotless, so I’d still recommend it overall.
I bought this Toyota Highlander seat cover last December for trips with my bulldog, and the quality has been outstanding. It’s thick, durable, and feels premium. I would recommend it to anyone in need of a comfortable and reliable pet travel solution. Although delivery took two weeks, the company kept me updated and even offered a free gift as a kind gesture. Customer service was excellent and efficient.
The design is attractive, and the stitching and color combination are well done. However, I wish the zippers were stronger and could zip in both directions. Ventilation for improved airflow would be a nice improvement. The Velcro straps are a bit small, and a buckle closure would be quicker than threading. I bought this for door protection, but my dogs still manage to scratch the door edges.
We recently bought this Toyota Highlander pet seat cover, and it has completely changed how I travel with my bulldog. The material is durable and waterproof, making cleaning a breeze. It fits my car perfectly and provides excellent seat protection. Its compact design is convenient, and setup was effortless. Best of all, my dog loves it and stays calm and comfortable during trips. Overall, it’s a stylish and functional addition.
truly impressed by this Toyota Highlander seat cover. It has exceeded all my expectations. the thick, strong fabric manages all the mess my pets make with ease. It stays securely in place, even with active dogs. cleanup is a breeze—just a quick wipe, and it looks as good as new. def a must-have for pet owners looking for dependable protection!
Fits perfectly and works just as advertised. I’d love to see this Toyota Highlander dog seat cover offered in a gray version
While this dog protector keeps my car neat, it isn’t as soft as I’d hoped for my pet. The material feels stiff, and setting it up—especially the sidewalls—was a bit complicated. A clear instruction manual would make things easier. Despite that, it’s stylish and extremely durable, making it a good choice for those prioritizing durability over softness.