What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
While this car seat cover for dogs does the job of keeping my car clean, it's not the most comfortable for my pet. The material is not as plush as I would like it to be. The installation process was also a bit difficult and and took longer than expected… Especially with the sidewalls. I’d really appreciate a printed installation manual. However, the cover is nice-looking and sturdy, which is a great plus. If you're looking for a high-quality dog seat cover that is thick and durable, this one will work for you.
Definitely worth the price. I saw many others that cost less but did not offer all the different configuration options.
My very rowdy riders (dogs) are held in nicely in this car hammock.
I just received my Travel Buddy a few days ago, installed it in the back seat today. I thought this seat cover for dogs would be a little thicker. The side walls seem really thin, but right now my dog is still a puppy and I still use a small cage when transporting him. I guess I will find out how durable it is when he outgrows his cage and actually has to stay in there without it. It will help keep the seat clean for now though.
It's not as secure as the picture shows, other features are great but the overall fit isn’t as portrayed.
Fits and works just well. Would love to get the same one but in solid black.
I am absolutely in love with this car dog seat cover 😍 It has exceeded all of my expectations. The material is sturdy and thick, which gives me peace of mind knowing that it can handle whatever messes my dogs make. It also doesn't shift or slide around, which is great as my dogs are very active. One of my favorite features is how easy it is to clean! I simply wipe it down with a damp cloth and it looks like new. I would definitely recommend this seat cover to any dog owner who needs a reliable car protection.
Great quality - easy and quick to install.