Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I was worried it would be too big for the back seat of my 2-door coupe and concerned it wouldn't be well-made due to the price. I LOVE IT! IT FITS TOO! I love that I will no longer be trying to vacuum the seats to get all the hair off after transporting them! I lay a towel down for my chihuahua because it is a slick surface and it made him a little nervous. My lab jumped right in and laid down on it. I love that it zips to prevent my lab from trying to lay between my bucket seats. It seems well-made and looks easy to wipe clean. I haven’t tested its waterproof ability, but it feels like it is. Definitely worth the price! I wish I had bought this sooner!
We have 2 Malti-poos who like to look out of the window, but we didn't want them scratching the doors. We recently had a road trip and this product worked great at keeping them contained. They are small enough to hang onto the panel sides to see out of the window without scratching the door. Definitely recommend.
Very handy pet seat cover for putting dogs in the back. I put old blankets in it to make a soft bed. I like the zippered entrances. Good product, easy to install.
This car seat cover for dogs is functional, but not the most comfortable option for my pet. I have to add a blanket and pillows from home so Sammy can cozily settle in. Without them and on the seat cover only, he cannot relax on the road for some reason. I can't say exactly what's wrong, because the size seems to fit right. Maybe it's the material, as Sammy is used to sleeping on softer surfaces. However, it does do the job of keeping my car interior perfectly clean, so I’m satisfied with my purchase and can recommend it
doesn't fit all vehicles too small for our 2022 toyota Tundra
Works for what I need but doesn’t fit snugly like I expected!!!!!
The mat was easy to install and kept our car from getting dog hair all over the seats and carpet. I washed it off with a hose and hung it under our carport to dry! Folded it back up and put it in the closet till our next trip!
This is exactly what I needed. It captures the dog hair and keeps my pup in the backseat where he belongs. Easy cleanup and handy pockets too.