What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Very handy pet seat cover for putting dogs in the back. I put old blankets in it to make a soft bed. I like the zippered entrances. Good product, easy to install.
This car seat cover for dogs is functional, but not the most comfortable option for my pet. I have to add a blanket and pillows from home so Sammy can cozily settle in. Without them and on the seat cover only, he cannot relax on the road for some reason. I can't say exactly what's wrong, because the size seems to fit right. Maybe it's the material, as Sammy is used to sleeping on softer surfaces. However, it does do the job of keeping my car interior perfectly clean, so I’m satisfied with my purchase and can recommend it
doesn't fit all vehicles too small for our 2022 toyota Tundra
Works for what I need but doesn’t fit snugly like I expected!!!!!
The mat was easy to install and kept our car from getting dog hair all over the seats and carpet. I washed it off with a hose and hung it under our carport to dry! Folded it back up and put it in the closet till our next trip!
This is exactly what I needed. It captures the dog hair and keeps my pup in the backseat where he belongs. Easy cleanup and handy pockets too.
Very easy to use. User-friendly dog hammock.
I recently purchased this Travel Buddy seat cover for my car, and I'm so glad I did! It fits perfectly over the back seat of my car, and it's made from a durable material that is both waterproof and scratch-resistant. The cover also has adjustable straps that help keep it securely in place, so I don't have to worry about it slipping off while I'm driving. On top of that, it's easy to clean and maintain. Overall, I'm really happy with my purchase and I would definitely recommend this seat cover to other pet owners!