What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This pet seat cover was easy to use and can adjust to fit well. Good value for the cost.
I bought a brand new car and went from a 3-row SUV to a Honda Civic and then got a large breed puppy! I know, what was I thinking? This was one of my first purchases as my car was a 2024 and brand new! Installed quickly and easily. Great material and appearance. Dog couldn’t care less but I love it! Waterproof and easy to clean.
Works great for the price. I had one before this that was much stickier and actually ripped. Great product for anyone wanting to protect their backseat from their dog's claws.
Well, despite all these positive reviews I was disappointed with this car seat cover for dogs. It doesn't fit my car properly and is too big for my Clubman Mini even though it says it will fit most cars. I didn't get a chance to test it properly on the road and my dog felt uncomfortable on it because it was too large and unstable. Above that I felt like it wasn't that sturdy at all. It may be that the size didnt fit, I can not say for sure. But It didn't work for me and I had to make a return.
A nice quality dog blanket car seat. It's made of high-quality material that is both durable and comfy for my dog which is the most important point for me. I am happy I no longer have to worry about hair and dirt staining my car's upholstery. The blanket is also very easy to wash (I use damp cloth as they recommend and a lint roller for hair), which makes it convenient for longer trips. Based on my personal experience, I definitely can recommend this dog seat cover to any driving pet parent like me.
I cannot say enough good things about this car dog seat cover! I love it. The material is top-quality, waterproof, and well-sewn. The installation process was straightforward and it fits perfectly in my Corolla. Out of everything I've tried before, this is the best pet seat cover. In addition to great quality, I would like to highlight a very stylish look. In fact, this was the reason why I decided to buy this particular seat cover, and I did not regret it. The pockets are also quite handy to keep feeding bowls and other pet supplies. Thank you!!!
Had to replace the previous hammock that had ripped. This fits my Ford Edge well. Would recommend.
Very efficient and easy to maneuver. My puppy absolutely loved it!