Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The mat was easy to install and kept our car from getting dog hair all over the seats and carpet. I washed it off with a hose and hung it under our carport to dry! Folded it back up and put it in the closet till our next trip!
This is exactly what I needed. It captures the dog hair and keeps my pup in the backseat where he belongs. Easy cleanup and handy pockets too.
Very easy to use. User-friendly dog hammock.
I recently purchased this Travel Buddy seat cover for my car, and I'm so glad I did! It fits perfectly over the back seat of my car, and it's made from a durable material that is both waterproof and scratch-resistant. The cover also has adjustable straps that help keep it securely in place, so I don't have to worry about it slipping off while I'm driving. On top of that, it's easy to clean and maintain. Overall, I'm really happy with my purchase and I would definitely recommend this seat cover to other pet owners!
This pet seat cover was easy to use and can adjust to fit well. Good value for the cost.
I bought a brand new car and went from a 3-row SUV to a Honda Civic and then got a large breed puppy! I know, what was I thinking? This was one of my first purchases as my car was a 2024 and brand new! Installed quickly and easily. Great material and appearance. Dog couldn’t care less but I love it! Waterproof and easy to clean.
Works great for the price. I had one before this that was much stickier and actually ripped. Great product for anyone wanting to protect their backseat from their dog's claws.
Well, despite all these positive reviews I was disappointed with this car seat cover for dogs. It doesn't fit my car properly and is too big for my Clubman Mini even though it says it will fit most cars. I didn't get a chance to test it properly on the road and my dog felt uncomfortable on it because it was too large and unstable. Above that I felt like it wasn't that sturdy at all. It may be that the size didnt fit, I can not say for sure. But It didn't work for me and I had to make a return.